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Our Services

 

Design your company to provide the services

your customers will love

Traditional UX and UI Design approaches and methodologies are no longer meeting the needs of today's market, where O2O (online to offline) services are now an essential part of our everyday lives. When we design services, we ensure that they are end-to-end, and that the quality is meeting your customer’s expectations. We look at how your company can bring its vision to reality, ensuring that frontline staff can deliver the desired level of quality service you have committed to. 

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Get consensus on the holistic design solution within the cross team

To ensure the design can be both user and business valuable, we invite the representatives from interdisciplinary team to join the co-creation workshop to brainstorm ideas and align on a holistic design solution concept together. To ensure they understand what user feel and need, we share the user stories to help them visualise the user painpoints and expectation. We also facilitate them to define prioritisation of the solution based on the impact and internal effort

What we do

Define the principle and guideline for the services to be succeed

Mapping out the future state customer journey to illustrate a holistic view of the customer experience

Further polish the ideas generated from co-creation workshop into complete design concept

Define the metrics to measure the performance of the features

Case Studies

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Inside Out: Redefining Urban Spring Staff Journey

Urban Spring

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From Customer Insights to new product strategy for ShiftCam

ShiftCam